Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Since the prints for sale in my store are print-on-demand products that are handled by a third party print partner through Printify, refunds are the only feasible option for these products. To be eligible for a refund, your item must be shown to be unsatisfactory in print quality, or damaged in transit - clear photographs will be sufficient proof. You’ll also need the receipt or proof of purchase.
With regard to original artworks sold in my store, all items are sent with insurance cover for damage. If you purchased an original artwork from me, and it has arrived damaged, please take multiple photos of the packaging prior to opening, as well as any damage to the actual artwork. The artwork will have been packed such that the packaging can sustain some damage without any risk to the original work inside. Should damage have occurred to the artwork, it makes the claims process much smoother if there are clear photos to back up the claim.
To start a return of an original artwork, you can contact me at fred@fredwhitsonart.com. From this point, I will communicate with you to determine an amical course of action. Please note that any returns will need to be sent to the following address: 46 Hallett Road, Stonyfell, South Australia 5066, Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fred@fredwhitsonart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
I ask that you choose your item(s) carefully - change of mind will not constitute grounds for a return or refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you have received a print that's different from what you ordered, please contact me at fred@fredwhitsonart.com and attach photos of the item you've received, as well as a copy of your order receipt, so that the correct print partner can be contacted to correct the error.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at fred@fredwhitsonart.com.
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at fred@fredwhitsonart.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fred@fredwhitsonart.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at fred@fredwhitsonart.com.
If an original artwork is received in a damaged condition, it is the customer's responsibility to take photos of the damage and send them and any relevant information to me, Fred Whitson, so that an insurance claim may be commenced. Regarding art prints, those are done through a variety of print partners; if the customer is dissatisfied with the quality of the print(s) they receive, or if damage has occurred in delivery, please take photos, send them to me, and efforts will be made to rectify the situation with the relevant print partner(s).